Return window
- Request a return within 14 days after delivery.
- Items must be unused, unworn, and returned with original packaging where possible.
- Return instructions and the return address are provided after approval.
Returns policy
Clear return rules for gift-ready objects.
Contact us before sending any item back. Returns sent without approval may not be accepted or may be delayed.
14 day request window
Unused original condition
Photo review for damage
Final sale items
- Custom, personalized, clearance, and hygiene-sensitive items may be final sale.
- Opened ritual sets or altered collector packaging may not be eligible for return.
- Meteorite and specimen-style items are reviewed case by case because presentation condition matters.
Damaged orders
- Email us within 48 hours of delivery if an item arrives damaged.
- Include your order number, photos of the item, and photos of the shipping package.
- We will review replacement, refund, or carrier claim options.
Refunds
- Approved refunds are returned to the original PayPal payment method.
- Original shipping fees may be non-refundable unless the return is caused by our error.
- Payment processors and banks may need extra time to post the refund.
We confirm eligibility and return instructions before any parcel is sent back.
Packaging, labels, story cards, and surface condition may affect eligibility.
Damage reports are easiest to solve when photos arrive within 48 hours.